Facilities management is mainly associated with maintaining and operating industrial as well as commercial properties. These functions are performed by either the in house staff or facility staff or any outside firm that is specialized in facility management. However, facilities can be of any type including offices, jails, hospitals, sports complexes, shopping centers and more. But when it comes to business, the facility mainly concerns the factories and offices. It is the efficiency pressure along with new technology that has led to the expansion of the role of facilities management.
Every organization depends of mix of services and functions to give them support that is essential for proper business operation. In simple words, facilities management is all about taking full control and freeing the organization from the burden of several issues so that organizations can concentrate on their own work, leaving the other thing to the facility managers.
What is facilities management?
Facilities management companies place the non core business right at the service of core business in such a way that it is able to protect the organization’s capital investment. However, for the facilities management to provide the best and uninterrupted service to the organizations, the organization must consider the cost as well the quality which is linked together.
Facilities management can be assumed as creating a suitable environment for organization’s main functions, having a closer look at the infrastructure. This way, facilities management can be believed as something which will:
- Bring changes in using space in the future.
- Deliver responsive and useful services.
- Help sweat assets, i.e. make it extremely cost effective.
- Ensure a competitive atmosphere in the organization’s core business.
- Enhance organization’s reputation and image.
Sourcing the facilities service:
The main task of Facilities Management involves managing and providing numerous services to their customers who are the employees in an organization. This work can be anything from cleaning, catering, and landscaping to other services. In most cases, these tasks are often outsourced and delivered by external suppliers.
From beginning point of single purpose contract each of which is handled by a supplier, the concept of facilities outsourcing has really broadened in the recent years that allow putting several services in the hands of multi discipline contractor. However, alternative service supply is offered by several facilities management providers. Similarly, total facilities management is of the alternatives whereby the provider takes on the task of delivery and management of the necessary services.
The strategies overview
There is no doubt that managing the facilities effectively requires strong strategies within the business plan, accommodation or space strategy of the organization. These factors should help in building the plan and objective for facilities management. However, the strategy for facilities management must:
- Consider needs and requirement of the organization and differentiate between non-core and core business activities.
- Establish and identify the required manageable process that meets the need.
- Establish the right resources to provide the necessary services either obtained externally or internally.
- Finding out the source of this mean that will fund the practical implication as well as strategy.
- Forming a budget that will sort out short term need over long term need
- Recognizing that information management is the sole key to provide proper control of the facilities management.
There are three main stages in the development and achievement of the facilities management strategy. These include analyzing the requirement which forms the first level of analysis followed by the second stage which involves developing the solutions to the problems along with finding the best one only, finally the third stage which involves implementing the solutions that involves putting the final plan to work.
Facilities management functions:
Coming to the responsibilities, it involves maintenance and janitorial services, engineering services, security services, managing information systems and telecommunication. The facility manager is entrusted with the job of creating a suitable environment that helps increase work productivity and to see if productivity is safe as well as pleasing for the customers and clients. Apart from these, the facility managers are highly trained and educated along with being an expert. For instance, if a company has brought five branches under centralized computerization, it is the duty of the facility managers to plan everything, coordinate and make the right move.
Lastly, if organizations and other facilities are not well managed, it can disturb the working of the entire organization. There is no doubt that organizations have the power to improve performance by their contribution to a business environment. There is no particular ways of managing facilities, every organization have their own needs.